Delivery

FREE DELIVERY

When we offer free delivery…

  • We are offering Free Standard Post or delivery on all orders within Australia. All prices are in AUD.
  • Orders placed and paid for will be despatched within 10 working days of the time of the completed order.

 

PICKUP

We do not offer a pickup service

 

AUSTRALIA POST’S EXPRESS POST
  • Choosing the Express Post option will incur an extra postage fee.
  • Goods delivered by Express Post are guaranteed, by Autsralia Post for next day delivery to all capital cities and major metro areas. Please refer to the Australia Post website to view this guarantee.  If you live in regional, rural or more remote areas, we will endeavour to get your parcel there as quick as possible.
  • Once your parcel is posted you will be send a tracking number, which you can use to see how far away your parcel is to your door.
  • For a full listing of postal times and information on areas not covered by the Express service, visit the Australia Post website.

 

INCORRECT ADDRESS DETAILS

Please ensure that your details are correct and a valid phone number is available at order. Photo Ceramic Memories will not be liable for delays, lost or undelivered items if the address is incorrect.

If your order is returned to Photo Ceramic Memories, the cost of redelivery to our customer must be paid before it is despatched again.

 

DELIVERY LOCATIONS and INTERNATIONAL DELIVERY

Photo Ceramic Memories delivers internationally using Australia Post HOWEVER, there may be some restrictions to certain Countries. We charge a flat fee for Standard International Shipping using Australia Post.

Photo Ceramic Memories is not responsible for any import charges, duties or taxes for international sales. If your parcel is delayed, please email us at info@photoceramicmemories.com.au and we will get back to you as soon as we can.

Delivery times may be delayed due to Covid-19

 

DELIVERY AND PROMOTIONS

Promotional codes are only a reduction to the price of the product and not the delivery cost unless otherwise specified.

 

ESTIMATED DELIVERY TIME FRAMES

You will receive an email when the goods have been despatched.

We aim to despatch all orders within 10  working days. In the unusual event of a delay to the despatch of your order you will be contacted at the earliest opportunity. Once the order has been despatched the estimated delivery time within Australia is as follows:

  • Metro (Excludes Perth Metro and Hobart Metro) 2-5 business days
  • Perth Metro & Hobart Metro 2-5 business  days
  • Regional Areas 2-5 business days
  • Remote Areas 6-9 business days

Please note that these delivery time frames are estimates and are not guaranteed.

Deliveries may be delayed due to Covid-19

Should you have any questions about your order once it has been despatched please contact us.